Salary circa £55,000 to £65,000


Hybrid Edinburgh

(Must be commutable as a normal place of work to one of the above office locations)


Project Manager is a hybrid role involving both BA/PM activities to improve business processes and operations. 

Our client is looking for a hybrid BA/Change PM to work on optimisation of all operational processes from back office to Customer Experience.  You will be working as part of an established change team on a major transformation programmes which will see all operational processes overhauled.

Please Note this is NOT an IT change role and so IT change CVs will be rejected.

I am looking for experience of Business Process Change, Operational Process Mapping and new back office and CX process rollout.


Essential Experience

  • Business Analysis – data driven
  • Business Process Change/organisational change
  • Process Mapping of Operational Processes (both back office and Customer Journeys)
  • Complex transformation projects impacting people, process and technology
  • Experience in working in relevant environments such as Retail, Financial Services and Local Government.
  • Managing risks and issues, supporting governance and decision
  • Embedding new processes through training and development/Workshops etc at all levels (Agent/Admin to Senior Leaders)


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