Complaints Manager, Analyst and Investigators (Multiple roles)

Complaints Operations – Multiple Opportunities – London

Our client is a not-for-profit Real Estate organisation.  They are both a large scale property landlord and a property developer, providing affordable homes in the South East.

We are proud to be managing a hiring programme aimed at improving our clients complaints operations.

We are actively hiring the following roles:

Senior Complaints Manager (x 1)

Salary negotiable to £48,000 + bonus and great benefits

Complaints Analysts (x 2)

Salary negotiable to £44,800 + bonus and great benefits

Complaints Investigators (x 10)

Salary negotiable to £37,700 + bonus and great benefits


These are rewarding positions where you can make a real difference to improving peoples lives.  You will have the opportunity to engage with senior leadership, recommend improvements and change processes that will help tenants live better.

This is a large scale employer offering great long term career prospects.

You must be able to commute to our clients West London offices and have permanent rights to work in the UK.

If you have a background in Complaints or Data and customer journeys, we want to hear from you!

Send CVs to

Also indicate which role(s) you want to discuss and I will be in touch with the full job brief.


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