Chief Operating Officer

Requirement

Working in partnership with the Chief Executive Officer, you will take full accountability for the P&L and day to day operations. They will have responsibility for managing the end-to-end customer journey as well as leadership of the team. They will act as an integrator ensuring that the team works in a cohesive and structured way.

The Role
Alongside the Chief Executive Officer develop a commercially focused high growth strategy to build and develop the core engine of the business. This will include leading a cross functional team from lead generation to the maximisation of accounts including deployment of the software with a key focus on;

– Lead generation, successful pipeline qualification and management
– Data analysis and full utlisation of the CRM
– New product development: oversee the platform rebuild and migration taking the product to a real          time voice AI solution
– Account mapping to identify upsell opportunities with each client to maximise wallet share
– Process optimisation: create a systematic sales funnel and operational road map. Review the finance, budgeting and forecast processes
– Route to market considering all options including but not limited to direct, partnerships, reseller

Leadership:

Develop and nurture the leadership team to be proactive, agile and process driven. Ensure open and effective communication to drive a cohesive and effective collaboration between members of the senior team in all departments. Continually review the organisational structure and ensuring the individuals, accountabilities and responsibilities are fit for purpose as the business evolves. Create development pathways that develop the incumbent team alongside the growth plan.

Financial:

Effective P&L management and cost control to ensure that budgets are delivered.

Culture:

A true leader of people with the ability to create a culture within the business that creates a more accountable, high growth attitude from the team. Demonstrate emotional intelligence, winning hearts and minds internally whilst leading the team through a period of growth.

Essential Skills:
The ideal candidate will have previous experience of:

– Working within a technology/SaaS business offering solutions to enterprise level contact centres in a client facing role
– Multi stakeholder relationships
– Pipeline management and the ability to successfully progress and control leads
– Underpinning commercial decision with data analytics and KPI’s
– Leading a diverse team including revenue, customer success, product, engineering, innovation and operations.
– Reviewing the capabilities and roles to ensure the right structure is in place to drive growth.
– A strong communicator with the ability to drive a more cohesive and aligned way of working
– Reviewing, developing and implementing robust processes
– Managing and controlling lengthy sales processes ensure that accurate forecasting and planning is achieved
– P&L management

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