Chief Commercial Officer

Job Summary

As the Chief Commercial Officer, you will be responsible for executing the company’s International Go to Market strategy and driving profitable growth across a verticalized business model. The CCO will be responsible for all commercial functions covering Sales, Account Management, Marketing, Bid and Solutions Management, Product Development and Business Growth

Reporting directly to the CEO you will be required to provide regular updates on commercial strategy and execution against agreed goals

Essential Functions

  • To develop and implement sales and marketing strategies, plans, forecasts and KPIs
  • Sit on the Executive Committee and work cross-functionally to maximise outputs from business projects
  • Develop strategies to be innovative in the market and win new customers to the business
  • To manage customer relationships and measure customer satisfaction through customer insight programmes
  • To oversee and evaluate market research and adjust the business strategy as required
  • To manage and develop the sales, marketing and customer services teams and instil a culture of continuous improvement
  • To generate new sales leads via a multichannel approach
  • To meet measure and exceed performance results, within agreed budget. Actively analyse sales performances against quotes and plans to determine effectiveness
  • Effectively manage and lead the sales, marketing and commercial team to success


  • A strong, proven commercial background within the BPO industry
  • Proven ability to plan, implement and analysis performance results against objectives and KPIs
  • Significant senior management and leadership experience.
  • Demonstrable experience of managing operational performance within financial budgets.
  • Proven ability to attract new sales and retain existing customers.
  • Demonstrable personal leadership qualities


More Information

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