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Complaints Manager, Analyst and Investigators (Multiple roles)

Complaints Operations – Multiple Opportunities – London Our client is a not-for-profit Real Estate organisation.  They are both a large scale property landlord and a property developer, providing affordable homes in the South East. We are proud to be managing a hiring programme aimed at improving our clients complaints operations. We are actively hiring the following roles: Senior Complaints Manager

Med Tech Business Development Manager

Based anywhere in the South West of the UK Careers that Change Lives Healthcare is changing. As a global leader in medical technology, our client is continuously innovating to meet the industry’s complex challenges. Our inventions and technological solutions enable earlier disease diagnosis, safer treatment, faster recovery, and improved patient outcomes. Out client’s Patient Monitoring Solutions business unit is focused

Customer Operations Director

MAIN PURPOSE To create a flexible, leading edge Contact Centre operation that is integrated into the businesses customer value chain, enhancing customer’s experience within cost parameters. Create the organisational capability that will support, influence and deliver the strategic and operational priorities of the businesses KEY RESULT AREAS Key leadership role within the Group, leading through people ensuring they have clarity of purpose and

Head of Contact Centre

Purpose of Role: To deliver a high performing, compliant, and service assured customer contact operation, to generate strategic competitive advantage through the design and delivery of excellent customer service experiences. To maximise sales opportunities through effective cross-selling and upselling, outbound calling, and account management. To set the Contact Centre strategic roadmap Key Performance Indicators: Front office and back-office service delivery

VP of Contact Centre Engineering

We’re seeking a talented and experienced VP of Engineering and leading a team of engineers to develop our exciting new platform. The ideal candidate will have experience of leading software development teams, ideally SaaS products and enterprise BTB. What you’ll do: Design, implement, and monitor all operations and key performance metrics/operational efficiency for the engineering team Know how to recruit

Chief Operating Officer

Requirement Working in partnership with the Chief Executive Officer, you will take full accountability for the P&L and day to day operations. They will have responsibility for managing the end-to-end customer journey as well as leadership of the team. They will act as an integrator ensuring that the team works in a cohesive and structured way. The Role Alongside the

Senior Manager, Seller Support

Based in Dublin €95,000 plus stock, bonus, bens You are an innovative, efficient self-starter who can operate optimally in a fast-paced, constantly evolving environment. You will work closely with multiple teams globally to ensure our customer’s short and long-term success in the UK market. Responsibilities Develop and lead new strategies and extensions for SME customers Work with regional business units and with

Chief Commercial Officer

Job Summary As the Chief Commercial Officer, you will be responsible for executing the company’s International Go to Market strategy and driving profitable growth across a verticalized business model. The CCO will be responsible for all commercial functions covering Sales, Account Management, Marketing, Bid and Solutions Management, Product Development and Business Growth Reporting directly to the CEO you will be

PROJECT MANAGER

PROJECT MANAGER Salary circa £55,000 to £65,000 Permanent Hybrid Edinburgh (Must be commutable as a normal place of work to one of the above office locations)   Project Manager is a hybrid role involving both BA/PM activities to improve business processes and operations.  Our client is looking for a hybrid BA/Change PM to work on optimisation of all operational processes

BUSINESS CHANGE MANAGER (Operational BA&PM)

BUSINESS CHANGE MANAGER (Operational BA&PM) Permanent Hybrid Manchester (Must be commutable as a normal place of work to one of the above office locations) Business Change Manager is a hybrid role involving both BA/PM activities to improve business processes and operations.  Our client is looking for a hybrid BA/Change PM to work on optimisation of all operational processes from back office

Contact Centre Data Engineer

Salary competitive + bonus and benefits. Location Hybrid Birmingham Office 50% and 50% home. My client provides Contact Centre Technology and Automation solutions. Their AI software is used to train and develop teams that engage with customers by Phone, Text or Email. The data engineer will help to embed the software by structuring data inputs and automating queries.  Applicants must

INTERIM BUSINESS ANALYST / PROJECT MANAGER

Day rate 450/500pd Outside IR35 Hybrid Crewe 3 days.   Interim BA/PM (Hybrid role).  Our client is a Financial Services company and they are deploying a 1 view platform across the business which will impact all operational processes from back office to Customer Experience.  You will be working as part of an established change team on a major transformation programme which

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