CLIENT SERVICES

Financial Crime, Remediation, Risk & Compliance

At CTS we specialise in connecting exceptional professionals with opportunities in the intricate fields of Financial Crime, Remediation, Risk & Compliance. In today’s complex financial landscape, maintaining integrity, safeguarding assets, and adhering to regulatory standards are paramount. Our dedicated team excels in identifying individuals who possess the skills and expertise necessary to navigate this landscape, particularly in the realms of complaint and casework management.

From preventing and mitigating financial crime to ensuring compliance with ever-evolving regulations, our sector encompasses a range of vital roles. Among them, we focus on sourcing talented professionals skilled in complaint and casework management. These individuals play a pivotal role in addressing customer concerns, regulatory inquiries, and internal investigations. Their adeptness in managing complex cases, conducting thorough analyses, and implementing effective resolutions is crucial to maintaining trust and regulatory compliance.

Our mission is to bridge the gap between exceptional talent and organisations striving for excellence in governance, risk management, and compliance. Whether you’re seeking experienced risk analysts, compliance officers, remediation specialists, or experts in financial crime prevention and complaint management, CTS is your trusted partner. We are dedicated to securing professionals who bring not only industry expertise but also a commitment to upholding the highest standards of ethics, regulatory adherence, and meticulous casework management.

Roles include:
  • Quality Assurance and Compliance Director: Directors in this role are responsible for both ensuring quality in casework and maintaining compliance with regulatory standards. They establish protocols for case handling, oversee quality control, and ensure adherence to regulations.
  • Chief Risk Officer (CRO): The CRO is responsible for identifying, assessing, and mitigating risks that could impact the organisation’s operations and reputation. They play a key role in maintaining a strong risk management framework.
  • Director of Financial Crime Prevention: This role focuses on developing and implementing strategies to prevent financial crimes such as fraud, money laundering, and cybercrime. Directors in this role work to safeguard the organisation’s financial integrity.
  • Head of Complaints Management: This role oversees the handling of customer complaints and inquiries, ensuring timely and fair resolutions. They play a critical role in maintaining customer satisfaction and regulatory compliance.
  • Anti-Money Laundering (AML) Director: AML directors lead efforts to prevent money laundering and terrorist financing. They design and implement AML programs, conduct risk assessments, and ensure compliance with AML regulations.
  • Regulation Manager: Responsible for ensuring that a company or organisation complies with all relevant laws, regulations, and industry standards. They develop and implement policies and procedures to maintain compliance, monitor regulatory changes, and liaise with regulatory authorities as needed.
  • Risk and Control Manager: Senior risk and control managers design and implement internal control systems to identify and mitigate risks. They collaborate with various departments to ensure adherence to policies and procedures.
  • Remediation Program Director: This role is responsible for managing large-scale remediation projects, often involving addressing regulatory compliance issues or customer complaints. They lead teams in resolving complex cases and implementing corrective actions.
  • Senior Remediation Analyst: Senior remediation analysts lead the analysis and resolution of complex cases and compliance issues. They apply their expertise to develop effective solutions and implement corrective actions.
  • Chief Casework Officer: In organisations with a strong focus on case management, the Chief Casework Officer oversees the entire casework function. This role involves setting strategies, managing teams, and ensuring consistent, high-quality case handling.
  • Investigations Team Lead: Investigations team leads manage a team responsible for conducting thorough investigations into potential compliance violations, financial misconduct, and other cases. They guide the team in collecting evidence, analysing data, and reaching conclusions.
  • Interim Complex Caseworker: A temporary specialist hired to manage intricate financial dispute cases during periods of high caseloads providing focused expertise until normal caseloads are restored. Their role is generally to ensure efficient resolution of complex cases within the FOS.

These senior roles are integral to maintaining a strong ethical and regulatory foundation within organisations, while also ensuring effective risk management and customer satisfaction.

Representing a Global Network of
Customer Management Executives

Contact

Customer Talent Search Global,
3 & 4 Pegasus House,
Pegasus Court,
Olympus Avenue,
Warwick,
CV34