CLIENT SERVICES

Your specialist provider of recruitment services
within Customer Management

From day one, CTS has remained focused on the specific areas that make up customer management and engagement, allowing us to stand out as true market specialists.

We have over 20 years experience of working in, learning, and evolving within the customer management space, so we completely understand how all the components are put together to make an operation successful.

SKILLS

Our approach for skills is broken down across 8 sub sectors of customer management:

Our pledge to clients

  • We will never simply rely on advertising, or search, we rely on our network and credibility of knowing ‘who is who’ in the market which we operate in.
  • We work autonomously; you never have to chase us
  • We get under the skin of your business, understanding everything from how each business area is structured right through to the culture of specific teams.

Proven track record

Whether you’re seeking a professional recruitment partner to assist with your day-day needs or require a fully consultative service that’s bespoke to you and your business’s requirements, you can rely on CTS to deliver.

Far from a traditional recruitment agency, CTS is made up of genuine experts in the field of customer management, and we possess a proven track record for delivering outstanding levels of service across the board. Our clients can rest assured that we will never put forward a candidate without prior consent. CTS will confirm full details of; expectations, current situation, and anything else you may need to consider.

Services

CTS typically start recruiting at the circa £60K salary level so we can keep true to our network approach to talent acquisition, so we are genuinely adding value to your internal HR team. We offer two types of services:

Contingency

DELIVERING HIGH PERFORMING TALENT

Our contingency team comprises of sector specialists who have years of experience identifying the right people who will drive success for your business.

Finding the right talent can be a challenge, but with our contingency recruitment approach, we’ve got you covered, the best part? You only pay when we deliver results – when you hire a candidate we’ve found. It’s a risk-free way to access top talent and ensure a perfect fit for your team. With our contingency services, you can count on effective recruitment that’s tailored to your needs.

CTS offers Permanent and Interim recruitment services within all our specialist markets.

Executive Search Professionals

Our proven track record in providing Executive Search services for both Permanent and Interim Professionals has enabled us to establish an extensive network of Executives and Consultants.

Bolstered by an industry-leading reputation, CTS Executive Search Consultants work in close partnership with our clients, immersing themselves in their business strategies to gain an in-depth understanding of the principle barriers and enablers, so that we can identify the right Subject Matter Expert (SME) and leadership talent.

Our Executive Search Team apply a personal and quality-first approach to present the best Board and C-suite talent, encompassing:

  • Chief Executive Officer / Chief Operations Officer / Chief Revenue Officer
  • Director, VP, SVP of Sales and Business Development
  • Customer Service, Experience, Strategy and Digital Directors
  • Interim Contact Centre Consultants
  • Transformation Director / Chief Transformation Officer
  • Director / VP Marketing
  • General Manager and Managing Director
  • Director, VP, SVP of Client Leadership
  • Chief Customer / Customer Success Officer

Our Approach

Depending on your requirements, CTS will take one of two approaches:

  1. Openly branded Executive Search to expose your organisation’s narrative of success.
  2. Confidential Executive Search due to commercial sensitivity i.e. Restructure, M&A etc.

CTS engage as your exclusive partner and take a full brief from your hiring manager, allowing us to gain as much information as possible about your business and requirements.

Our Executive Search team work on a retained basis. This will allow us to conduct extensive research on the market for you, providing in-depth insight into the skills and experience available within your budget and location.

CTS will also analyse your potential competitors; looking at similar organisations within your geographic and vertical markets, examining where you sit with regards to pay, benefits, work/life balance and home working flexibility etc.

Following our research, together we will agree a search brief, scoping out other factors including any requirement for competency-based questioning, assessment centres, psychometric/personality profiling, salary/benefits, development opportunities and a clear idea of what the first 12 months in the role will entail.

We conduct all interviews face-to-face, providing you with the shortlist and interview notes, and a full overview of how we have reached that point. We then manage the process together, with CTS being as involved as you want us to be; this includes the full negotiation and reference checking processes before the successful candidate initiates their onboarding.

Representing a Global Network of
Customer Management Executives

Contact

Customer Talent Search Global,
3 & 4 Pegasus House,
Pegasus Court,
Olympus Avenue,
Warwick,
CV34