CLIENT SERVICES

Change & Transformation

Our team of Change & Transformation recruitment specialists have accumulated a wealth of knowledge over the years that ensures we remain best placed to offer valuable market insight and guidance for our clients.

From streamlining processes and optimising workflows to implementing cutting-edge technologies, our sector encompasses a wide range of crucial roles. We understand the pivotal role that operational change plays in enhancing efficiency, reducing costs, and delivering superior customer experiences. Our commitment is to source candidates who not only bring a deep understanding of industry dynamics but also have a proven track record of spearheading successful transformations.

Our mission is to bridge the gap between exceptional talent and organisations that are committed to navigating change with agility and innovation. Whether you’re seeking change management specialists, transformation directors, project managers, or process improvement experts, CTS is your trusted partner. We pride ourselves on securing professionals who embrace change as an opportunity for growth, and who are equipped to lead organisations toward sustainable success in today’s ever-changing business landscape.

Typical Roles we can recruit for include:
  • Business Transformation: A strategic role focused on driving significant organisational change to improve efficiency, effectiveness, and competitiveness.
  • Change Delivery/Project Management: Involves managing and executing projects or initiatives that introduce changes within an organisation, ensuring successful implementation and adoption.
  • Operational Excellence: A role dedicated to identifying and implementing initiatives that optimise processes, increase efficiency, and enhance overall operational performance.
  • Business Process Improvement: Involves analysing and enhancing existing processes within an organisation to drive efficiency, reduce waste, and improve outcomes.
  • Business Analysis: The role of assessing business needs, identifying solutions, and facilitating communication between stakeholders to ensure successful project outcomes.
  • Programme Management Office (PMO): A centralised function that provides oversight, governance, and support for multiple projects, ensuring they align with organisational goals and standards.
  • Programme Director: A senior leadership role responsible for overseeing the execution and delivery of complex programs involving multiple projects and teams.
  • Technical Solutions Architect: An expert responsible for designing and creating technical solutions that address specific business needs or challenges.
  • Continuous Improvement: The ongoing effort to identify and implement incremental changes to processes, products, or services to enhance efficiency and effectiveness.
  • Service Design: The process of designing and improving services to ensure they meet customer needs, provide value, and create a positive experience.
  • Digital Journey Mapping: Involves visually representing and analysing the customer’s interactions and experiences across digital touchpoints to identify areas for improvement and innovation.
  • Methodologies include; Six Sigma/Lean and Prince2

Representing a Global Network of
Customer Management Executives

Contact

Customer Talent Search Global,
3 & 4 Pegasus House,
Pegasus Court,
Olympus Avenue,
Warwick,
CV34