CLIENT SERVICES

BPO, Sales & Account Management

Outsourcing your Customer Management function involves outsourcing tasks that are crucial for managing customer relationships, ensuring customer satisfaction, and maintaining a positive brand image. Some common customer management processes that are frequently outsourced include:

  • Customer Support
  • Outbound Contact Services
  • Order Processing
  • Complaint Management
  • Technical Support
  • Help Desk Support
  • Multilingual Support
  • Customer Data Management

By outsourcing these customer management processes, companies can benefit from various advantages, including cost savings, access to specialised skills and technologies, scalability, and the ability to focus on core business activities.

CTS works across EMEA, Americas & Asia Pacific to obtain the very best talent within:

SVP Client Relationships – Farming: This role involves nurturing and expanding existing client relationships to maximise long-term value and satisfaction, focusing on retention and growth strategies.

Senior Bid Manager: Responsible for managing the end-to-end bid process, they oversee proposal creation, resource allocation, and strategy to secure new business opportunities.

Solutions Architect: A technical expert who designs comprehensive solutions to meet client needs, they collaborate with sales teams to create tailored proposals.

Senior Partnerships & Alliances Manager: Focused on strategic collaborations, they identify and manage partnerships to enhance market presence and offerings.

Business Development Director – Hunting: With a focus on acquiring new clients, they identify potential leads, initiates relationships, and secures new business opportunities.

Consulting Director: Leading consulting initiatives, they provide expert advice and innovative solutions to clients, driving strategic business improvements.

Senior Shared Services Manager: Overseeing centralised support functions, they manage operations and optimise resource allocation across different business units.

Chief Commercial Officer (CCO): Responsible for overseeing and leading the organisation’s sales, marketing, and business development strategy to drive growth, secure new clients, and maintain strong customer relationships.

Senior Marketing Manager: Managing marketing strategies, they develop campaigns, branding initiatives, and communication plans to enhance the company’s market presence.

Global Operations Director: Responsible for overseeing operations on a global scale, they ensure consistency, efficiency, and alignment across various regions.

Senior Digital, RPA & Analytics Practice Lead: Guiding a practice that focuses on digital solutions, robotic process automation (RPA), and analytics they drive innovation and excellence in these areas.

Our team have worked with a significant amount of BPOs over the years, from global leaders to scale ups, and have expert knowledge in the sector, especially when understanding a job brief for a specific skill set in business development and account management. We have built commercial teams, that are selling into a variety of territories onshore, near-shore and offshore.

Representing a Global Network of
Customer Management Executives

Contact

Customer Talent Search Global,
3 & 4 Pegasus House,
Pegasus Court,
Olympus Avenue,
Warwick,
CV34